Maintenance FAQ
& Submit Work Request
Property maintenance is a key component to keeping your homes fully functional and operating in their best condition.
The CVAHS approach to maintenance is that the sooner management knows about it - the sooner we can get it fixed! We would rather deal with an issue when it is small, as opposed to when the problem has grown to 10X the size… In order for this to work however, it is integral for tenants to understand their responsibilities, our responsibilities as your landlord, and to keep our staff “in the loop” on any issues that may arise in your homes.
Please note: if this is an emergency, please call the appropriate authorities FIRST as well as the emergency telephone number for your building.
Tenant EMERGENCY PHONE Contact Numbers:
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Ann Janssen: 250-703-3115
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Terry Levesque: 250-703-1814
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Terry Levesque: 250-703-1814
FAQ’s:
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The EMERGENCY TELEPHONE is active and reachable 24/7 in case of an emergency - our staff is trained to provide a quick and appropriate response to whatever the situation might be.
An emergency repair is defined as: “repairs must be urgent and necessary for the health and safety of persons in the home, or for the preservation and use of the residential property “
Emergency repairs include but are not limited to:
major leaks in pipes or the roof,
damaged/blocked water or sewer pipes or plumbing fixtures,
issues with the primary heating system,
damaged or defective locks that give access to the rental unit,
any issues with the electrical systems.
… and so forth.
In the case of a fire or medical emergency, please call 9.1.1 BEFORE you contact the staff member on call.
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Maintenance request received by the office.
Request reviewed - maintenance staff may ask to come take a look to further determine the scope of work.
Issue is repaired, or NOE is sent out to set appointment for repair.
Follow up - if you notice any further issues in the area of repair, please let us know ASAP.